Stop losing customers to your online presence
Your business is good at what it does. The problem is, people can’t tell that from your online presence. I help small businesses get a digital presence that matches the quality of what they actually do – and turns visitors into enquiries.
Sound familiar?
The problems most small businesses come to me with
You don’t need a polished brief to get in touch. Most people start with one of these.
"My website is embarrasing to share"
You know your business is good, but you hesitate before sending the link - or apologise for it when you do. Your site just doesn't reflect what you've actually built.
"Social media is always the thing we never get around to"
You know it matters. You start, get busy, it falls away. Customers check your channels and find a ghost town - which raises questions you don't want them asking.
"We get traffic, but barely any enquiries"
People are visiting, but nobody's contacting you. Something's not connecting - and you're not sure if it's the design, the copy, or something you can't quite put your finger on.
"We've spent on marketing and can't tell if it worked"
Agencies, ads, a website builder, maybe a local freelancer. Something got produced. But you still don't feel like you have a clear strategy or a real return to point to.
"Our website is always broken or out of date"
It sits on the to-do list. Things stop working, content is months old, and updating it feels like a project in itself. Meanwhile, the problem quietly gets worse.
"Our content doesn't show what we actually do"
What you deliver is great. But the photos are from a phone, the videos are shaky, and none of it gives people an accurate picture of the quality they'd actually get from you.
What changes?
What you actually get from working with Tom Thomas Web & Media
Not features. The real outcomes that clients experience when their digital presence finally matches the quality of their business.
Website design
A website you're proud to send people to
You stop dreading that moment when someone asks for your link. Instead, you send it with confidence – because it looks like the business you’ve built and it’s structured to convert curious visitors into actual enquiries.
Social Media
Active channels that build trust with your audience
Consistent, professional, and true to your brand – without social media eating your week. Whether you want it handled entirely or just want better content to post yourself, there’s an arrangement that fits.
Marketing Strategy
Clarity on where your budget should go
No more scattergun spending. You’ll have a focused plan that makes sense for your specific business – so every pound you invest in marketing is pointed in the right direction and you can see whether it’s working.
Photography & Video
Content that actually represents your quality
New customers get an accurate impression of you before they’ve picked up the phone. Existing customers start sharing your content because it looks genuinely good. Your imagery becomes what represents you.
The difference
Why businesses choose my freelance services over an agency
Agencies have overheads, processes, and layers between you and the actual work. What you often get is something templated, slow to deliver, and more expensive than it needs to be – done by someone junior you never met in the initial meeting.
Working with Tom Thomas Web & Media means your project gets proper, undivided attention. There’s nobody else to hide behind, which means the incentive to do good work is as high as it gets.
- You know exactly what you're paying for before anythign starts
- You get honest advise - not a pitch for more services you don't need
- Flexible payment arrangements that work with your budget
- Faster turnarounds with no internal bureaucracy getting in the way
- A long-term relationship, not a one-off transaction
